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FREQUENTLY ASKED
QUESTIONS
PRODUCTS
Where can I find more informations about products?
You will find more informations about the composition and the fabric of our products on their detail page.For further questions, click on the button "Request info about this product" on the detail page.
Is it a product still in stock?
If the colour or size isn't showing on the product page, it is no longer in stock. Our catalogue is frequently updated, so we suggest you to check again in a few days. You can also take a look at the outlet section: you could even find the same product with a discount.
Does the price include VAT?
The price listed in our online store are inclusive of VAT at 22%.
ORDERS & SHIPPINGS
Can I cancel my order
Once your order has been placed, you have a very small windows to cancel it. We are unable to cancel the order if this has already been packed or dispatched.Please contact us as soon as you can, with your order number, and we will let you know if we are able to cancel the order for you. If we are unable to cancel the order, you have still 14 days to return it for a full refund.
Can I change my address after placing an order?
Once your order has been placed, you have a very small windows to change the shipping address.We are unable to change the delivery address once the order has been packed or dispatched.We are also unable to change the country of destination for any order.
Please contact us as soon as you can with your order number and we will let you know if we are able to change the address for you.
Can I change my order?
We are unable to change orders once the checkout process has been completed. Please check your order carefully before clicking "Proceed with payment".
You are able to return a product within 14 days for a full refund.
Can I remove an item from my cart?
Products that have been placed within your cart can be removed at any point prior to completing the checkout process. To do this, click on the cart icon at the top right corner of the page then on the trash can icon next to the item you want to remove.
Where is my order?
You can keep track of the state of your order in every moment by looking at your order history and details in your personal account.
To find out the status of the shipment, you can use the tracking service of the chosen carrier in the email we sent you when your order was shipped.
Shipping costs
For orders in Italy of amounts greater than € 39.99, shipping costs are free. Below this threshold, the cost is € 7.99.
For shipments abroad, however, the costs are always borne by the buyer and vary according to the country of destination and the carrier chosen.
May I request an invoice?
Of course, you can request an invoice during the Checkout phase, selecting the "I am a business customer".
You will receive a courtesy copy of the invoice by email.
TECHNICAL ISSUES
I'm having payment problems
If you are having problem paying your order, there could be several reasons.
You can try to do some simple preliminary checks:
- If you are using a prepaid credit card, check if there is enough credit in it;
- If you are using PayPal, check that your balance is sufficient;
- If you are using a traditional credit card, check that you have not exceeded your limit or that your card is not blocked
If the checks were successful or if you still have difficulties relating to the payment procedure, contact our Customer Service.
There is an error on the Online Shop
Our Online Shop should be working all time. However, if you have found an erorr in it, we would be really happy if you would let us know by contacting our Customer Service.
FAULTY PRODUCTS
I have received a faulty product from you Online Shop
You should inspect Leone 1947 Apparel goods for fault as soon as you receive them. If you think there is a defect, please let us know straight away by contacting Customer Service explaining what is wrong and attaching photos to your message and begin the return process following the procedure. We will issue a voucher of the same amount you payed, allowing you to easily reorder the product.
Please note that we must be notified within 14 days if any items received are defective or damaged.
RETURNS
How to start a return procedure
Making a return is simple and free, but you must pay attention and follow the procedure. Let's see what you need to do in details:
- First, log in in your personal area.
- In the left part of the screen you will find a menu. Click on "Orders / Return request".
- You will find the history of your orders in front of you: find the one that contains the item you want to return and click on "Details/Return".
CAUTION: you can only return order that are in Delivered state.
- Here you can see the details of your order and, scrolling down the page, you will find the "Merchandise return" section. Now select the items you want to return, the quantity for each of them and choose the reason from the relative drop-down menu.
- Once done, a little further down you will find a fild in which to write any notes or communications you want to provide us and another drop-down menu to select the way of return the credit: Voucher or Refund.
- When you are done, press "Request a refund" button to proceed with the return. The following instructions, such as the preparation of the package and collection, will be sent to you by email.
Return costs are charged to us.
PRIVACY
Is my data protected?
Banana Blue srl is seriously committed to protecting your privacy and for this reason it does not distribute, sell or rent the personal information you transmit to us. To find out more, you can check our Privacy Policy.
CONTACTS
Come posso contattare il servizio clienti?
For any questions or problems you can always contact our Customer Service, who will be happy to help you.
You can send a message with your question and the relative order number by e-mail to: info@leone1947apparel.com.
NEWSLETTER
How can I subscribe the Newsletter?
Subscribing our Newsletter is very easy: you can do it from our website, in the lower part, and you will receive the last news by Leone 1947 Apparel.
How often will I receive the Newsletter?
After a week, you will receive our newsletter, with the latest news regarding collections, suggestions and events from Leone 1947 Apparel.
How can I unsubscribe from the Newsletter?
If you change your mind, you can unsubscribe at anytime by clicking "unsubscribe" and the bottom of the Newsletter.
Did not find the answer to your questions?
Don't worry, we're here for you!
Send us an email at: info@leone1947apparel.com
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