ORDERS & SHIPPINGS
We are also unable to change the country of destination for any order.
Please contact us as soon as you can with your order number and we will let you know if we are able to change the address for you.
We are unable to change orders once the checkout process has been completed. Please check your order carefully before clicking "Proceed with payment".
You are able to return a product within 14 days for a full refund.
Products that have been placed within your cart can be removed at any point prior to completing the checkout process. To do this, click on the cart icon at the top right corner of the page then on the trash can icon next to the item you want to remove.
You can keep track of the state of your order in every moment by looking at your order history and details in your personal account.
To find out the status of the shipment, you can use the tracking service of the chosen carrier in the email we sent you when your order was shipped.
For orders in Italy of amounts greater than € 39.99, shipping costs are free. Below this threshold, the cost is € 7.99.
For shipments abroad, however, the costs are always borne by the buyer and vary according to the country of destination and the carrier chosen.
Of course, you can request an invoice during the Checkout phase, selecting the "I am a business customer".
You will receive a courtesy copy of the invoice by email.
If you are having problem paying your order, there could be several reasons.
You can try to do some simple preliminary checks:
- If you are using a prepaid credit card, check if there is enough credit in it;
- If you are using PayPal, check that your balance is sufficient;
- If you are using a traditional credit card, check that you have not exceeded your limit or that your card is not blocked
If the checks were successful or if you still have difficulties relating to the payment procedure, contact our Customer Service.
Our Online Shop should be working all time. However, if you have found an erorr in it, we would be really happy if you would let us know by contacting our Customer Service.
You should inspect Leone 1947 Apparel goods for fault as soon as you receive them. If you think there is a defect, please let us know straight away by contacting Customer Service explaining what is wrong and attaching photos to your message and begin the return process following the procedure. We will issue a voucher of the same amount you payed, allowing you to easily reorder the product.
Please note that we must be notified within 14 days if any items received are defective or damaged.
Making a return is simple and free, but you must pay attention and follow the procedure. Let's see what you need to do in details:
- First, log in in your personal area.
- In the left part of the screen you will find a menu. Click on "Orders / Return request".
- You will find the history of your orders in front of you: find the one that contains the item you want to return and click on "Details/Return".
CAUTION: you can only return order that are in Delivered state.
- Here you can see the details of your order and, scrolling down the page, you will find the "Merchandise return" section. Now select the items you want to return, the quantity for each of them and choose the reason from the relative drop-down menu.
- Once done, a little further down you will find a fild in which to write any notes or communications you want to provide us and another drop-down menu to select the way of return the credit: Voucher or Refund.
- When you are done, press "Request a refund" button to proceed with the return. The following instructions, such as the preparation of the package and collection, will be sent to you by email.
Return costs are charged to us.
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Did not find the answer to your questions?
Don't worry, we're here for you!
Here's how you can contact us:
At the phone: (+39) 0141 1783380
from Monday to Friday, 9:00 - 18:00