Making a return is simple and free, but you must pay attention and follow the procedure. Let's see what you need to do in details:
- First, log in in your personal area.
- In the left part of the screen you will find a menu. Click on "Orders / Return request".
- You will find the history of your orders in front of you: find the one that contains the item you want to return and click on "Details/Return".
CAUTION: you can only return order that are in Delivered state.
- Here you can see the details of your order and, scrolling down the page, you will find the "Merchandise return" section. Now select the items you want to return, the quantity for each of them and choose the reason from the relative drop-down menu.
- Once done, a little further down you will find a fild in which to write any notes or communications you want to provide us and another drop-down menu to select the way of return the credit: Voucher or Refund.
- When you are done, press "Request a refund" button to proceed with the return. The following instructions, such as the preparation of the package and collection, will be sent to you by email.
Return costs are charged to us.